Object: Electronic Auction - Hiring A Specialized Company To Provide Ongoing Planning, Implementation, Operation, Management And Improvement Services For The Uff Single Service Center, With And Without Human Intervention In A Robotic And Industrialized Way, With The Aim Of Providing User Service With Artificial Intelligence And Multichannel, Encompassing Support For Demands From All Deans And Superintendences, Aiming At Restructuring And Expanding Service Channels